FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
Southland, New Zealand
WHAT ARE THE PAYMENT OPTIONS?
For orders within New Zealand, payment can be made by Debit/Credit Card, or Manual Internet Bank Transfer. PayPal is also available.
For International orders payment is by PayPal only.
I WANT MULTIPLE POTS, WHAT WOULD BE THE SHIPPING COST?
I send all of my bonsai pots using a local Courier for New Zealand orders. Normally I can fit several into the same parcel for the cost of one ($18).
If you were wanting just a small single or accent/mame pot I would be able to send that by NZ Parcel Post Tracked for a cheaper cost
DO YOU TAKE COMMISSION PROJECTS?
Although I normally don't do commission pots now, sometimes there are exceptions for pots I make often. For more information on this please email me with your request and I'll let you know if it's possible.
WHAT IF MY POT GETS DAMAGED DURING SHIPPING?
I pride myself on the packaging used when sending pots both Nationally and Internationally. If any pot gets damaged I will either reimburse the cost of the pot and postage, or, remake the pot if possible and send at no further cost. Note: Photographic evidence must be provided immediately on receiving the damaged parcel.
Thankfully it doesn't happen often at all as every pot is well packed to withstand "rough" handling during transit.
I WANT TO TALK TO YOU ABOUT YOUR POTS. HOW DO I GET IN TOUCH?
The best way is by Email via the "Contact" button, or on the website homepage.